Through his work, Tek wants to establish itself as a significant,qualified and reliable partner, that helps supporting business activities of the clients with innovative systems and instruments, as S.A.A.S. (Software as a Service) and P.A.A.S. (Program as a Service).
Ours is time of IT development, it is necessary to be furnished of an integrated infrastructure to cover all communication levels, in order to reach the highest level of productivity and efficiency through systems and applications internally developed or implemented.
Our model is based on the interaction between 3 different systems:
A multichannel contact center as base for the direct and relationship marketing, with all communication channels (e-mail, SMS, Fax, vocal messages, mail) to make easier the communication with client, statistical calculation of all parameters, reports, KPI (key performance indicators) calculation, SLA (service level agreement) definition, management of client relations on the new online channels (VoIP, video over IP, chat, web call back).
CRM software that allows to control all the aspects of the final client, with functions of master data, call tracking, trouble ticket and inbound document collection, integrated wit business intelligence instruments for the multidimensional analysis of performance. The customization is guaranteed.
Our content management system allows to create, import and organize all kind of contents, both static and multimedia, ensuring a quick and effective access to information.
We guide our clients throughout the activities of knowledge management, with a team dedicated to the analysis of operational requirements, business processes, and organization of the customer.
We offer to our customers the analysis, development and integration of new mobile technologies within our contact center platform, to provide a "single point of contact". It can improve the customer experience and ensure high standards of service for the end-customer satisfaction.